Why Is My Wyze Camera Not Connecting (Try This FIRST)

Charles Nelson
By Charles Nelson 9 Min Read
9 Min Read
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Wyze cams are like little helpers for your home. They are not expensive and they watch over your house to keep it safe. There are different types of Wyze cams that do different things, so you can pick the one you like best!

Sometimes, it can be a bit annoying when your Wyze cam won’t connect, meaning you can’t see what it’s seeing or change its settings from your app. So, why won’t your Wyze cam connect sometimes? Let’s figure it out together!

Most of the time, the problem is that the Wyze cam is trying to connect to a 5 GHz Wi-Fi network. That’s a kind of internet connection that’s too fast for the Wyze cam! When you’re setting up your Wyze cam, you need to make sure your phone is connected to a 2.4 GHz network instead. This network is just right for the Wyze cam! Also, make sure any VPNs are turned off, as they can make connecting tricky.

This post covers troubleshooting tips to help fix the Wyze camera connection problem. Let’s get into it

Why Is My Wyze Camera Not Connecting to Wi-Fi?

Sometimes your Wyze camera might not connect to Wi-Fi. This can happen because it’s trying to connect to a 5 GHz Wi-Fi network or there might be something wrong with the password. So, let’s get our detective hats on and solve this mystery together! 🕵️

Remember, Wyze cameras like the slower 2.4 GHz network, not the speedy 5 GHz one! Also, make sure any VPNs are turned off, and double-check your Wi-Fi password when setting up. Passwords are tricky; they need to be exactly right or it won’t work!

I totally get how annoying connection problems can be! I once had trouble connecting my vacuum cleaner to Alexa. I had to check a lot of things only to find out my Wi-Fi settings were wrong. So, let’s find out how to fix it without taking anything apart!

Power Cycle Your Devices

Sometimes, our gadgets and devices get a bit tired and confused, and they need a little nap to feel better. We call this restarting or rebooting.

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1. Restarting your Stuff:

  • First, unplug your router, count to 30 slowly, and then plug it back in. 🔄
  • Then do the same with your Wyze cam. Unplug it, wait 5 minutes, and then plug it back in.
  • Finally, turn off your phone or tablet and turn it back on.

2. Check the Internet:

  • After everything wakes up from their naps, check if you can go on the internet. If you can, it’s time to open the Wyze app and see if your camera connects now!

Check The Router’s Connection and Settings

Our Wyze cameras like a certain kind of Wi-Fi called 2.4 GHz. So, we need to make sure our router is sharing this kind of Wi-Fi.

1. Set the Right Wi-Fi:

  • If your router is sharing 5 GHz and 2.4 GHz together, ask an adult to help you turn off the 5 GHz one just for a while. Once the camera connects, you can turn it back on.

2. Check MAC Address Filtering:

  • In the router settings, make sure MAC address filtering is off. This can stop the camera from connecting to your Wi-Fi!

3. Wi-Fi Password Tips:

  • Use a different password for your Wi-Fi and your Wyze account.
  • Avoid using funny characters in your Wi-Fi password, like “ \ { } $ * ) #.

4. Wi-Fi Security:

  • Check that your Wi-Fi is using “WPA/WPA2” for security. Some newer ones like WPA3 are too tricky for our smart home devices to understand!

Clear The Wyze App Cache

So, sometimes our app gets cluttered up with invisible junk called cache. This can make the app act all funky and not work right. Getting rid of this cache is like giving your app a bath! 🛁

For Android Friends:

If you have an Android, here’s how you clean up the app:

  1. Go to your phone settings and find the list of apps.
  2. Look for the Wyze app in the list and tap on it.
  3. Tap on storage and then select ‘clear cache.’
  4. After that, hit back once and select the “Force stop” option.

Now, reopen your app; it’s all fresh and clean!

For iOS Buddies:

If you have an iPhone or an iPad, here’s how you refresh your app:

  1. Close the app, and then swipe up from the bottom of your screen and pause halfway.
  2. Find the Wyze app and swipe up on its preview to close it.
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Open your app again and it should be good as new!

Reset The Camera

Sometimes, our camera needs a fresh start too! Resetting the camera is like giving it a little nap. 💤 It’ll forget all the settings and wake up all fresh and new!

  1. Plug the camera into an outlet.
  2. If there’s a microSD card in it, take it out.
  3. Press the Setup button for 5-10 seconds until the light turns yellow or, for Wyze cam v3, it turns red.
  4. Wait up to 5 minutes for the camera to reset.

Now, let’s set up your camera again! Open the Wyze app and tap the “+” icon. Then, select add device > Cameras > and your camera type. Follow the instructions on the app and your camera should be all set!

How To Fix Wyze Camera No Live Stream

Isn’t it a bummer when your camera is all set up, but you can’t see the live video? Let’s see what might be causing this and find out how to fix it!

Your Wyze camera might not show live streams if it’s not getting enough power or if the internet connection is weak. So, first, make sure your camera is plugged in and that outdoor cameras aren’t low on battery.

Wyze cams need a speedy internet to show HD streams. Check if your internet is fast enough! You need at least 5 MPS upload and download speed. If you are unsure, you can ask an adult to help you test your internet speed.

Turn off your router and camera by unplugging them. Wait for about 30 seconds and plug them back in. Sometimes, a quick restart is all they need to start working properly again.

If you have grouped your cameras in the app, try removing them from the group and then check the live feed for each camera separately. Restart your app, tap on a camera, and see if you can view its live stream now.

If you’ve tried all the above steps and it’s still not working, you might need to uninstall the Wyze app and then install it again. After that, reconnect your camera to the app.

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Final Thoughts:

It’s super important to have our Wyze camera working, especially when we really need it! I hope these steps help you to fix any issues you have with connecting your camera and viewing live streams.

Remember, always connect your camera to a 2.4 GHz network and ask an adult to check if MAC address filtering is turned off in the router settings. This setting can stop new devices like your camera from connecting to the network.

With these tips, I hope you can solve any problems and enjoy watching live videos from your Wyze camera! 🌟

Frequently Asked Questions

Why is my Wyze camera not recording events?

There could be several reasons for this, including connectivity issues, insufficient storage, or the detection settings not being properly configured.

How can I check if my Wyze camera is recording events?

You can check the "Event" section on your Wyze app to see if any recordings have been made. You can also enable push notifications to be alerted when an event is recorded.

What can I do if my Wyze camera is not recording events?

First, make sure you have a stable internet connection and that your camera has enough storage. Then, check your detection settings to ensure they are properly configured. If the issue persists, try resetting your camera or contacting Wyze support.

Can I prevent my Wyze camera from missing events?

Yes, you can adjust the detection zone and sensitivity settings on your Wyze camera to minimize the likelihood of missing events. Additionally, regularly checking your camera's connectivity and storage can help prevent issues.

How much storage do I need for my Wyze camera to record events?

The amount of storage you need will depend on the frequency and length of your camera's recordings. Wyze recommends a class 10 or above micro SD card with a minimum of 8GB of storage for basic recording, but for longer-term use, a higher-capacity card may be necessary.

Can I view my Wyze camera recordings on a different device?

Yes, you can access your Wyze camera recordings on a different device through the Wyze app as long as you are using the same account and your camera is connected to the internet.

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Hello, I'm Charles, a tech blog author passionate about all things tech. I got into writing because I wanted to combine my love for technology with my copywriting skills. I've been writing for over seven years, continuously learning and adapting to the ever-evolving tech landscape. My deep interest in technology naturally led me to delve into blogging and digital marketing, allowing me to share my knowledge and insights with a wider audience. Join me as we explore the exciting world of tech together!
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