6 Tips To Fix Metro PCS Cannot Connect To Mobile Network Issue

Charles Nelson
By Charles Nelson 16 Min Read
16 Min Read
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Okay, so you’ve got a MetroPCS phone, and it’s supposed to latch onto the MetroPCS network like a koala to a tree, right? But what if it doesn’t? If your phone’s refusing to connect, don’t freak out just yet!

Think of it this way: If your phone’s giving you the silent treatment and not connecting to the network, it might just be having a bit of a hiccup. Maybe it’s just a pesky signal snag, your phone’s software is getting a bit old and cranky, or the network itself is on a coffee break.

Here’s a cool trick to get things back on track: turn your phone off and then on again. Yep, good old power cycle – works like a charm sometimes!

We’re about to jump into some super handy hints on why your MetroPCS phone could be giving you the cold shoulder and how you can play tech hero and fix it.

Why Your Device Is Showing The Network Not Available Error On Metropcs Network?

Ever feel like your phone is just not in the mood to talk to MetroPCS? Let’s figure out why your gadget might be saying “Network Not Available” and leave you hanging:

a. Device On Airplane Mode

First off, check if your phone’s dreaming of being an airplane. You know, airplane mode – that little setting that’s great for flights but not so much when you’re trying to call or text. If you accidentally hit that airplane icon, your phone’s network goes bye-bye. Take a peek at your screen: see an airplane near your signal bars? That’s the culprit.

b. Signal Glitch

Now, imagine your phone’s signal is like playing tag, but sometimes it can’t find anyone to tag. That’s what we call a signal glitch. Maybe the network itself is having a bad day (yeah, networks get grumpy too), or there’s some kind of big outage where you are. Also, if you’re hanging out among skyscrapers or forests, those tall buildings and trees can act like bullies and block your phone’s signal.

c. Exhausted Mobile Data Bandwidth

Ever try to stream your favorite show and it just keeps buffering? Or maybe web pages take forever to load? That could be because you’ve used up all your mobile data for the month. Imagine your data as a big ol’ pizza. Once you’ve eaten all the slices (yum!), there’s nothing left, right? That’s your data bandwidth. Even if your plan says ‘unlimited,’ sometimes there’s fine print saying if you eat too much pizza—ahem, I mean use too much data—they might slow things down (that’s called throttling).

d. Outdated Firmware

Think of firmware like your phone’s brain. It needs to stay sharp, and when it’s old, it gets a bit forgetful and might not remember how to connect to the network. Just like you get a bit smarter every school year, your phone needs to learn new stuff too, which it does through updates. If you skip these, your phone’s brain gets outdated, and it might start forgetting how to do things like catch those WiFi waves or get a signal!

Ways To Fix Metro Pcs Cannot Connect To Mobile Network

Here’s how you can get back in the good graces of your MetroPCS network:

a. Disconnect Airplane Mode

When your phone’s stuck thinking it’s high in the sky, the first thing to do is tell it, “Hey, we’re not on an airplane!” Check if there’s an airplane icon hanging out at the top of your screen. Found it? Tap that little plane or head over to your phone’s settings.

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Here’s a step-by-step to ground your phone:

  1. Slide down from the top of your screen to find your quick settings. That’s where you usually find things like WiFi and Bluetooth icons.
  2. Look for the airplane icon. If it’s highlighted or looks different from the other icons, that means it’s on.
  3. Tap it to turn it off. No more airplane!

Or, if you like taking the scenic route:

  1. Open your phone’s settings – it’s that gear icon that’s probably hanging out on your home screen.
  2. Scroll to ‘Network settings’ or something like that (it might say ‘Connections’ or ‘Mobile Network’ on some phones).
  3. Find ‘Airplane mode’ and give it a tap.
  4. Make sure the switch is flipped to OFF. And… breathe. Airplane mode is off!

b. Power Cycle Your Device

Sometimes all your phone needs is a quick nap. That’s right, turning it off and on again is like hitting the reset button on your game console – it clears up the weird little bugs and gives your phone a fresh start. Here’s how you play this game:

  1. Hold down the power button and turn your phone off. Let it snooze for a minute – it deserves a little break!
  2. While it’s off, pop out the SIM card. That’s the little chip that connects you to the MetroPCS network.
  3. Wait a little longer. Maybe do a quick dance or stretch – it’s good for you!
  4. Put the SIM card back in. Make sure it’s snug and comfy in its slot.
  5. Now, power your phone back on. Ta-da! Let’s see if it wants to play nice with the network now.

c. Check For Network Outage

If your phone’s still giving you the silent treatment, MetroPCS might be the one taking a break, not your phone. How do we figure that out? Easy!

  1. Hop onto the internet (use Wi-Fi if your phone’s data is being stubborn) and go to a website like Down Detector.
  2. Type ‘MetroPCS’ into the search bar like you’re searching for treasure. Arr!
  3. Hit search and see if there are any treasure maps… I mean, reports of network outages where you are.

If there’s an outage, it’s not just you – everyone’s in the same boat. Just hang tight until MetroPCS gets things back up and running.

d. Check SIM Card Placement

If you’ve tried everything and your phone still isn’t chatting with MetroPCS, it might be time to check if your SIM card is having a bit of a seating problem. Think of your SIM card like a little person that needs to sit in its phone chair just right to do its job. If it’s wiggly or got knocked out of place, your connection gets wonky. Here’s how to make sure it’s sitting pretty:

  1. Grab that little tool that came with your phone or a small pin, and gently pop open the SIM card tray. It’s usually on the side of your phone.
  2. Take a peek at the SIM card. Did it take a little slide? Make sure it’s not just hanging out where it shouldn’t be.
  3. Give your SIM card a soft wipe with a clean cloth. Just a gentle rub-down to make sure it’s dust and smudge-free.
  4. Now, let’s get it back in there correctly. There’s usually a diagram or icon that shows you how to place the SIM card – follow that like a map.
  5. Slide the tray back into your phone and click it into place. All set!
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Now, with your SIM card sitting perfectly in its tray, your phone should be ready to connect with MetroPCS again.

e. Update Phone Firmware

Ever think about how your phone could use a little makeover? Not a new case or screen protector, but an inside-and-out software update. It’s like when you learn new things and get smarter – your phone needs that, too! So, if you’ve got an old version of your phone’s brains (a.k.a. firmware), it might not know how to talk to the latest and greatest cell towers. Here’s how you give it that knowledge boost:

  1. First up, hook up to a Wi-Fi network because downloading updates can eat a lot of data.
  2. Tap your way into ‘Settings.’ You know, the little gear icon that holds all the secrets to your phone.
  3. Scroll down until you find ‘About Phone.’ It’s like your phone’s ID card.
  4. Keep an eye out for any signs of a new update. If there’s one lounging around, you’ll see something like ‘Update available.’
  5. Tap on that ‘Update Now’ button, and get that ‘Install System Update’ going. Your phone is about to get schooled.
  6. Now, patience is key. It’s like waiting for cookies to bake. Give it a few minutes to download and install all the new tricks.

When it’s done, your phone will be as fresh as a daisy and should be all set to jump back into a happy relationship with the MetroPCS network.

f. Reset & Create New APN Settings

Think of APN settings as the secret handshake between your phone and the MetroPCS network. If they’re messed up, it’s like your phone forgets the handshake, and oops—no connection! Here’s how to fix it:

Reset Access Point Number (APN) Settings

Let’s get those APN settings back to square one:

  1. Dive into your phone’s ‘Settings.’ That’s where all the magic happens.
  2. Tap on ‘Connections’ or something similar like ‘Network & Internet.’ Phones like to mix it up sometimes.
  3. Go to ‘Mobile Networks,’ and then find ‘Access Point Names.’ This is where your phone stores all the secret handshakes.
  4. Tap on ‘More’ or the three dots in the corner for the hidden menu.
  5. Choose ‘Reset To Default.’ This is like telling your phone, “Forget all those complicated handshakes and start over.”

Create New Metro Pcs Access Point Number Settings

Your phone should be a smarty-pants and set up a new APN on its own. But if it’s having an off day, here’s how to give it a little nudge:

  1. After the reset, restart your phone. Give it a moment—it’s learning!
  2. If your phone’s still puzzled, go back to the APN settings.
  3. Time to play tech wizard and add a new APN. Here’s the spell you need to cast (just type these in the right spots):
  • Name: MetroPCS
  • APN: fast.metropcs.com
  • Proxy: (leave this blank)
  • Port: (yep, leave this blank too)
  • Username: (guess what? Leave it!)
  • Password: (nope, nothing here)
  • Server: (still nothing)
  • MMSC: https://metropcs.mmsmvno.com/mms.wapenc
  • MMS proxy: (blank again)
  • MMS port: (you got it, blank)
  • MCC: 310
  • MNC: 16
  • Authentication Type: (use the default value your phone suggests)
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Now, save your masterpiece and select this new APN as the active one. Your phone should now know exactly how to do the secret network handshake with MetroPCS. Give it a test run and see if you’re back in business!

g. Update Your Data Plan

If your phone’s data diet has run out of bytes to munch on, maybe it’s time for an all-you-can-eat data buffet. Here’s the scoop:

  1. Log into your MetroPCS account – that’s your command center.
  2. Check out what data plans are on the menu. More data? Faster speeds? Pick what makes your digital taste buds happy.
  3. Upgrade and enjoy! Your phone will thank you with loads of fresh data and no more dieting.

h. Contact Metro PCS Customer Support

Tried everything and still staring at that “no service” icon? It’s time to bring in the superheroes—MetroPCS Customer Support!

Here’s how to send up the bat signal:

  1. Grab another phone, because, well, your phone’s on a break.
  2. Dial 1-877-746-0909 like you’re calling in a pizza order. But this time, you’re ordering up some help.
  3. Are you with your T-Mobile phone? Press 611 and say “Help, please!”
  4. Talk to the nice human who answers and explain your phone’s sad story. They’re like phone doctors ready to diagnose and heal.

With these folks on your team, you’ll hopefully get back to texting, browsing, and streaming in no time.


Alright, let’s wrap this up! If your MetroPCS phone is giving you the silent treatment and won’t connect to the network, don’t let it ruin your day. It’s usually just a little hiccup, and you’ve got the tools to fix it now.

Remember, start with the easy stuff like a power cycle—turn your phone off and on, like hitting the reset button on a video game. Then, step-by-step, work through all the tricks we talked about. Most of the time, one of these is the golden ticket to get your phone and MetroPCS chatting again.

We’ve walked through checking your airplane mode, making sure your SIM card is cozy in its slot, updating your phone’s software, resetting those APN settings, giving your data plan a boost, and when all else fails, calling in the cavalry at MetroPCS Customer Support.

So next time your phone decides to go rogue and not connect, just take a deep breath, pick a fix from this post, and get back to what you love doing with your phone. Happy connecting!

Frequently Asked Questions

What is Metro Pcs?

Metro Pcs is a prepaid wireless service provider that operates in the United States.

Why am I unable to connect to the mobile network on my Metro Pcs device?

There could be several reasons for this issue, including network outages, SIM card issues, or problems with your device's settings.

Can I fix the issue myself?

Yes, there are several things you can try to fix the issue. These include resetting your device's network settings, updating your device's software, or contacting Metro Pcs customer service for assistance.

Will I lose any data if I reset my device's network settings?

No, resetting your device's network settings will not affect any of your personal data or settings.

What if none of these tips work for me?

If none of these tips work for you, it may be necessary to visit a Metro Pcs store or contact customer service for assistance.

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Hello, I'm Charles, a tech blog author passionate about all things tech. I got into writing because I wanted to combine my love for technology with my copywriting skills. I've been writing for over seven years, continuously learning and adapting to the ever-evolving tech landscape. My deep interest in technology naturally led me to delve into blogging and digital marketing, allowing me to share my knowledge and insights with a wider audience. Join me as we explore the exciting world of tech together!
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